INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. What is StampVoyage?
StampVoyage is an online platform dedicated to stamp collecting. We offer a wide range of rare, vintage, and unique postage stamps from around the world, along with expert guidance and a vibrant community of collectors.
2. How do I start collecting stamps?
Starting is easy! Browse our extensive collection, choose the stamps that catch your interest, and make your purchase. We also recommend joining our community to learn more and get advice from experienced collectors.
3. How do I find specific stamps on StampVoyage?
Use our search function to look for specific stamps by country, theme, or era. You can also browse our categories and collections for a more general search.
4. Are your stamps authenticated?
Yes, all stamps on StampVoyage are thoroughly vetted for authenticity. We provide detailed descriptions and histories for each stamp to ensure you know exactly what you are purchasing.
5. Can I sell my stamps on StampVoyage?
Currently, we do not offer a platform for individual sales. However, we are always interested in acquiring new collections. Contact us at info@stampvoyage.com.au if you have stamps to sell.
6. Do you offer appraisals for stamp collections?
Yes, we offer appraisal services for stamp collections. Contact us to schedule an appraisal and get an estimate of your collection's value.
7. How do I join the StampVoyage community?
You can join our community by signing up on our website. Once registered, you can participate in discussions, share your finds, and connect with fellow enthusiasts.
8. What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure online payment options.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and times may vary depending on your location.
10. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package through the carrier's website.
11. What is your return policy?
We offer a 30-day return policy on all purchases. If you are not satisfied with your purchase, contact us within 30 days for a return or exchange.
12. How can I contact customer service?
You can reach our customer service team by emailing info@stampvoyage.com.au. We strive to respond to all inquiries within 24 hours.
13. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make a perfect gift for the stamp collector in your life.
14. Can I request a specific stamp if I don't see it on your website?
Yes, you can request specific stamps by contacting us. We will do our best to locate the stamp and notify you when it becomes available.
15. How do I care for and store my stamps?
Proper care and storage are essential for preserving your stamps. We recommend using acid-free albums, keeping them in a cool, dry place, and handling them with clean hands or tweezers to avoid damage.
16. Do you offer educational resources on stamp collecting?
Yes, we offer a variety of educational resources, including articles, guides, and expert advice on our website. Visit our blog and resource section to learn more.
17. Can I subscribe to a newsletter?
Yes, you can subscribe to our newsletter to receive updates on new arrivals, special offers, and the latest news in the world of stamps.
18. What types of stamps do you offer?
We offer a wide range of stamps, including rare, vintage, thematic, and contemporary issues from various countries. Our collection is continually updated to provide fresh and exciting finds.
19. How often do you update your collection?
We regularly update our collection with new acquisitions. Check our website frequently or subscribe to our newsletter to stay informed about the latest additions.
20. What makes StampVoyage different from other stamp websites?
At StampVoyage, we combine a passion for philately with a commitment to quality and community. We offer an extensive, authenticated collection, expert guidance, and a welcoming space for collectors to connect and share their love of stamps.